This morning I really didn’t feel good and it would have been really easy not to go to the gym. But I went anyway rocked out to Beyoncé and felt great afterwards. It’s about follow through. It doesn’t matter if I don’t feel good it’s a commitment that I have made to myself. So I dragged my sorry ass down there and did what I had said I was going to do.
That kind of follow through is how I have always approached my work. Always. If I tell a customer that they will have something by a certain time they get it.
If my CEO was expecting something by a certain time he got it – or he got a heads up early. The same with coworkers.
I am seeing an awful lot of money left on the table because some folks are just not following through on actions. They will say they are going to send information, get back to you with something and they don’t. I’m seeing this as both a customer and a potential customer. I just don’t get it.
First of all it’s bad business. If you say you are going to do something then do it. If you can’t then don’t say you will. Life happens and if you can’t do something or meet a schedule then give a heads up. Don’t just leave it. People will move on. You will loose customers and the ramifications can be intense.
Not following through is telling your customers you don’t think they are important, it’s costing you money, harming your brand and ultimately also harming yourself.
Recently I saw an article where a NY Times reporter didn’t follow through or follow up. He misstated something and then explained it by saying that the person he was writing about (a political figure) didn’t answer an email. I really expect more from a reporter. Pick up the phone, get the answer. That reporter just showed me how lazy he is.